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Q: How soon will my order ship?
A: Typically the next business day. If text customizations have been requested, a day or two will be added, and you will receive an email informing you of the timeline.
Q: How much does shipping cost me?
A: Currently, $5.95 ships your entire order to one address in the U.S., regardless of how many items. Priority Mail is $9.95. We pay the remaining balance. Orders of $29 or more ship free to the U.S.
Q: How long will it take my shipped package to arrive?
A: Within the U.S., First-Class shipping takes about five business days to reach the East Coast from our location on the Oregon Coast. Priority mail takes 2-3 days.
Q: How will I know if a package I sent to a loved one arrived?
A: You will be emailed a tracking number for your package when it is sent so you can watch its progress on the USPS or UPS website.
*If you receive an item that is damaged during shipping, contact us at firstname.lastname@example.org within 10 days of receipt and we will replace it at no cost to you, no return required.
*If you receive an item that is not what you ordered, contact us at email@example.com within 10 days of receipt and we will replace it at no cost to you, no return required.
*If you receive a clothing item that you need a different size of, please contact us at firstname.lastname@example.org within 30 days of receipt. The item must be returned unused, at your own shipping expense. It does not need to be in the original packaging. Mail the item to: Pithitude Gift Shop, 16340 Lower Harbor Rd, Ste. 1 #381, Brookings, OR 97415. A replacement item will be shipped to you at your expense within five business days of receipt of exchanged item.
*If you receive an item that is undamaged and what you ordered but simply want to return it, contact us at email@example.com within 30 days of receipt. You may return the item unused and undamaged, in the original packaging, at your own expense and a refund for the item (minus outgoing shipping) will be made to your original payment method within five business days of our receipt of that item. Mail the item to: Pithitude Gift Shop, 16340 Lower Harbor Rd, Ste.1 #381, Brookings, OR 97415.