Frequently Asked Questions
Q: How soon will my order ship?
A: Typically the next business day. If text customizations have been requested, a day or two will be added, and you will receive an email informing you of the timeline.
Q: How much does shipping cost me?
A: Currently, $3.95 ships your entire order to one address in the U.S., regardless of how many items. Priority Mail is $6.95. We pay the remaining balance.
Q: How long will it take my shipped package to arrive?
A: Within the U.S., First-Class shipping takes about five business days to reach the East Coast from our location on the Oregon Coast. Priority mail takes 2-3 days.
Q: How will I know if a package I sent to a loved one arrived?
A: You will be emailed a tracking number for your package when it is sent so you can watch its progress on the USPS website.
Q: How well is my order packed? I don't want broken mugs.
A: Your mugs are shipped in form-fitted EPS foam made for us by Big Sky Insulations in Montana. Even the Canadian Postal Service hasn't managed to break these.
RETURNS AND REFUNDS FAQ:
Please see detailed return information here:
Q: Do you sell your work in person?
A: Yes. Our showroom (and printing facility) is located at 16340 Lower Harbor Rd. #102, Brookings, Oregon 97415. We are at the Port of Brookings-Harbor, next to The Bell and Whistle Coffee House.
Q: Where else can I buy your products in person?
A: Here is a current list of shops that carry my line: https://pithitude.com/pages/stockists
Q: Can I get a name printed on my mug/shirt/towel/etc? How much extra does that cost?
A: Yes, you can. This is a complementary service. There is a comment box at checkout where you can type in your customization request. Plan on 1-2 days extra production time before shipment.
Q: Can I have an entirely different quote printed with the existing picture?
A: Yes. Same circumstances as adding a name shown above.
Q: Can I substitute my (dog, cat, etc.) photo for the illustration that is on the product?
A: Probably. Email your high-resolution jpeg file to Tamara@Pithitude.com with your request so I can tell you if it will work before completing your purchase.
Q: Will you illustrate my pet from a photo to put on a mug or shirt? How much does that cost?
A: While I have enjoyed offering this service in the past, my work schedule no longer allows for this personalisation. Please consider using a favorite photo as mentioned above.
Q: I own or manage a shop and would love to carry your line. How do I order from you?
A: If you are in Oregon, Washington, Idaho, Montana or Alaska, please call my rep group Busch and Slates at (206) 763-8117.
If you are in California, Utah, Arizona or Texas please contact One Great Rep at (805) 300-5173.
If your store is located in Colorado, please call Rocky Mountain Gifts & Souvenir at (720) 435-0597.
If you are in New Hampshire or Maine, please call Brenda Davis at (603) 759-9340.
If you are in Vermont, please call Donna Nelson at (802) 249-0969.
If you are in Pennsylvania, please contact Chris Kennedy at (717) 379-8917.
Elsewhere, please access my wholesale offerings at pithitude.faire.com.