We're Hiring!
Showroom Experience + Production Associate
Pithitude is a retail gift shop and print studio located on the Brookings-Harbor boardwalk. We sell humor-forward illustrated gifts, apparel, drinkware, and custom printed items in-store and online. Our ecommerce business ships nationwide, so the shop is both a customer-facing retail space and an active production workspace.
We are hiring two people for the same role. This position combines retail customer service, live garment customization, custom order intake, product production, stocking, shipping, and shop upkeep.
This is an active, hands-on position. When you are not helping customers directly, you will be making, stocking, organizing, packaging, or shipping products for the showroom, online orders, wholesale orders, and custom orders.
Positions available
Position 1:
Saturday, Sunday, Monday, Tuesday. Wednesday
9:30 a.m. to 5:00 p.m.
35 paid hours per week
Position 2:
Thursday, Friday, Saturday
9:30 a.m. to 5:00 p.m.
21 paid hours per week
The shop is open to customers from 10:00 a.m. to 5:00 p.m. The 9:30 a.m. start time allows for opening tasks and daily setup. Each shift includes a 30-minute unpaid meal break, with break coverage provided.
Pay
$17 per hour
Job duties
Customer service and sales
Provide friendly and professional customer service to walk-in customers. This includes greeting customers promptly and explaining what makes the shop experience unique.
Help customers choose gifts, apparel, sizes, colors, and available design options.
Use the point-of-sale system to process purchases.
Monitor the showroom while completing production tasks so shoppers are greeted and assisted.
Live garment customization
Find and prepare existing print files for customer-selected garment designs.
Use heat press equipment to make customer-chosen garments, often while customers wait.
Check garment size, color, design choice, placement, and order details before producing an item.
Keep the live customization process calm, accurate, and enjoyable for customers.
Production, stocking, and shipping
Help maintain inventory for the retail showroom and online store.
Make, prepare, package, and organize products for ecommerce orders, wholesale orders, custom orders, and in-store sales.
Prepare and package orders for shipping.
Restock displays and keep products neat, full, and easy to shop.
Follow written production procedures and quality standards.
Custom order support
Collect accurate information for custom orders, including item type, size, color, design choice, spelling, deadline, and customer contact information.
Communicate clearly with staff about orders, deadlines, and customer needs.
Ask questions when details are unclear rather than guessing.
Help prevent avoidable mistakes by carefully checking order information up front.
Shop upkeep
Help maintain a clean, organized, and welcoming retail and production space.
Complete opening, closing, cleaning, stocking, and organizing tasks as assigned.
Stay productive during slower customer periods.
Follow safety guidelines when working around heat press equipment, tools, products, and supplies.
Required qualifications
Friendly and professional communication with customers and coworkers.
Strong attention to detail.
Basic computer comfort, including the ability to learn point-of-sale and print file systems.
Ability to follow written and verbal instructions.
Dependable attendance for the assigned schedule, including weekend shifts.
Ability to work independently after training.
Comfort working in a fast-moving small business where retail, production, and order fulfillment happen throughout the day.
Ability to perform the essential functions of the job, with or without reasonable accommodation. This is an active role that may include standing and moving around the shop for most of the shift, working at counters and production stations, folding and handling apparel, using heat press equipment, packaging products, restocking merchandise, preparing shipments, and lifting light boxes or supplies.
Preferred qualifications
Retail, customer service, production, print shop, apparel, gift shop, ecommerce, fulfillment, or small business experience.
Experience taking custom orders or working with detailed customer requests.
Experience with point-of-sale systems or basic computer file handling.
Interest in handmade, creative, humorous, or locally made products.
Successful candidates will be able to:
Stay calm and accurate during busy customer periods.
Help one customer while remaining aware of others in the showroom.
Switch between customer service and production tasks throughout the day.
Stay productive when customer traffic is slow.
Follow a process carefully while using good judgment.
Ask questions when needed instead of guessing.
Represent the shop in a professional, friendly, and reliable manner.
Work environment and presentation standards
Because this is a customer-facing retail and production role, employees are expected to report to work clean, neat, and ready to represent the shop professionally. Clothing, footwear, and personal presentation must be appropriate for working with customers, handling merchandise, preparing shipments, and safely using production equipment.
Hair, accessories, jewelry, and clothing must be managed safely when working near heat press equipment, tools, merchandise, and supplies. Dress and grooming standards are applied consistently and in accordance with applicable law.
Pithitude provides equal employment opportunity to all applicants and employees and makes employment decisions based on job-related qualifications, business needs, and ability to perform the work.
How to Apply:
Please submit a brief note or resume via email to tamara@pithitude.com with the following information:
Which schedule you are applying for, or whether either schedule works for you.:
[Position 1: Saturday, Sunday, Monday, Tuesday, Wednesday 9:30-5pm
35 paid hours/week]
[Position 2: Thursday, Friday, Saturday 9:30-5pm
21 paid hours/week]
Relevant customer service, retail, production, computer, or small business experience.
Why this position interests you.
We will respond with options for an in-person interview if your qualifications are aligned with the requirements stated above,